1) Safeguarding Statement

AI FIRELABS CIC is committed to creating a safe, inclusive and supportive learning environment for all learners, partners, staff, volunteers and community participants taking part in our AI employability, digital confidence, workshops and business support programmes.

We recognise our duty to safeguard:

• young people
• unemployed adults
• vulnerable adults
• learners facing barriers to employment
• digitally excluded participants
• individuals receiving funded support

Designated Safeguarding Lead

The Designated Safeguarding Lead (DSL) is responsible for safeguarding concerns, escalation, referrals and safe programme delivery.

Organisation: AI FIRELABS CIC
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

How to Raise a Concern

Any safeguarding concern should be reported immediately through:

• the website contact form
• the programme lead
• workshop facilitators
• learner support channels
• partner referral staff

All concerns are recorded, risk assessed and escalated where appropriate.

Online Learning Safeguarding

For virtual delivery we use:

• safe meeting access controls
• moderated sessions
• secure learner data systems
• respectful learner conduct rules
• attendance monitoring
• incident reporting procedures

Prevent Duty

AI FIRELABS CIC is committed to preventing radicalisation, extremism and harmful online influence within digital learning environments.

Staff and facilitators remain alert to behavioural changes, harmful content sharing, coercion risks and online exploitation.

2) Equality, Diversity & Inclusion Policy

Page title: Equality, Diversity & Inclusion

Our Commitment

AI FIRELABS CIC is committed to equal opportunities, fairness and inclusion across all programmes, workshops and partnerships.

We welcome learners regardless of:

• age
• race
• disability
• sex
• gender identity
• religion
• pregnancy
• marital status
• socio-economic background
• employment status

Inclusive Delivery

We design programmes with:

• flexible learning formats
• plain English content
• accessibility support
• assistive technology compatibility
• inclusive AI learning pathways
• multiple progression routes

Reasonable Adjustments

Participants can request reasonable adjustments for:

• visual support
• hearing support
• learning differences
• mental wellbeing needs
• flexible attendance
• confidence-building support

3) Accessibility Statement

Page title: Accessibility

Accessibility Commitment

AI FIRELABS CIC is committed to making our website and programmes accessible to all users.

We aim to support:

• keyboard navigation
• screen readers
• mobile usability
• readable font sizes
• colour contrast
• alt text on images
• clear headings
• easy-read learning content

Programme Accessibility

Our learning programmes support:

• digital confidence learners
• first-time technology users
• neurodiverse learners
• participants with disabilities
• low-confidence job seekers

Alternative formats can be requested through our support team.

4) Complaints Procedure

Page title: Complaints Policy

Our Promise

We aim to provide high-quality AI learning, employability support and inclusive services.

If something goes wrong, we welcome complaints so we can improve.

How to Complain

Complaints can relate to:

• course delivery
• learner conduct
• accessibility barriers
• tutor behaviour
• safeguarding concerns
• partner referrals
• website problems

Submit complaints through the website contact page.

Response Times

• acknowledgement within 2 working days
• review within 5 working days
• resolution target within 10 working days

5) Website Terms & Conditions

Page title: Terms and Conditions

Use of Website

By using this website, users agree to:

• provide accurate information
• use services lawfully
• respect staff and learners
• not misuse learning materials
• not copy proprietary programme content without permission

Training & Programme Terms

For funded and paid programmes:

• attendance may be monitored
• certificates may depend on completion
• funded places may have eligibility checks
• learner progress may be reported anonymously to funders
• inappropriate conduct may lead to removal

6) Cookies Policy

How We Use Cookies

AI FIRELABS CIC uses cookies to:

• improve website performance
• understand visitor journeys
• analyse popular courses
• improve funded programme discovery
• enhance accessibility

Types of Cookies

• essential cookies
• analytics cookies
• performance cookies
• form submission cookies
• session cookies

Users can manage preferences through browser settings.

7) Data Protection Policy

Page title: Data Protection

Our Commitment

We process learner and partner data in accordance with UK GDPR and the Data Protection Act 2018.

This includes:

• secure storage
• limited access controls
• role-based permissions
• retention schedules
• breach response procedures
• partner data-sharing agreements

Funded Programme Data

For employability funding and local authority contracts, anonymised or pseudonymised data may be used for:

• outcomes reporting
• social value evidence
• progression tracking
• learner completion
• job outcomes